FAQs

During your consultation your Doctor will let you know how you’ll receive your results. At times reception may be able to relay results to you or your Doctor may request that an appointment be made to discuss.

Yes, we have requests to release medical information for you to sign that we can then send to any medical professional. We will also transfer your records if you move to another clinic

Please call the clinic on 5472 1844 and one of our friendly reception staff will help you.

My Health Record is a national digital health record system. Having a My Health Record means your important health information like allergies, medical conditions and treatments, medicine details, test and scan reports can be digitally available in one place. This allows healthcare providers such as doctors, specialists and hospital staff to access your health information online anywhere at any time when they need to, for example in an accident or emergency. If you have a Medicare of DVA card you will now have a My Health Record unless you decide to opt out. To opt out you can call the help line on 1800 723 471 or via their website www.myhealthrecord.gov.au. Please let you Doctor know if you would like a shared health summary uploaded to your My Health Record.

Yes. All doctors have shared access to your medical history.

There is a fee that may be charged for missed appointments. We send SMS reminders to all our patients. We ask that you please give as much notice as possible when cancelling or rescheduling your appointments.

If an interpreter or any other services are required for your appointment please let reception staff know when you make the appointment.

Botanical Gardens Health takes your privacy seriously. Your medical and personal information is strictly confidential and we take great care to maintain its privacy. The confidentiality of your medical information is regulated by the Health Records Act 2001 (Vic) and the Privacy Act 1998. Please speak to our reception staff if you would like a copy of our privacy policy.

When a code red (catastrophic) fire day is declared by the CFA Botanical Gardens Health will see emergencies only.

Please speak to our reception staff if you need to update your contact details. It is important to keep all of your information up-to-date. Please let us know if anything has changed.