FAQs

We put the request through to your doctor and only give those results that your doctor has authorised to be given over the phone.

There is a form to be filled in by you requesting for the same & giving authority for us to collect this information, and for your previous clinic to release this information. In the same way your history can be sent to another clinic.

This can be done on the day at the clinic itself. If you have a savings or cheque options on a credit or debit card, or if we or Medicare have your bank details. Alternatively you can also go in personally to a Medicare office and claim. Medicare Claiming

Call the clinic on 5472 1844 and one of our friendly reception staff will help you. If you are calling for a Care Plan or Health Assessment the request is put in and the nurse will get in touch with you.

My Health Record is a national digital health record system. Having a My Health Record means your important health information like allergies, medical conditions and treatments, medicine details, test and scan reports can be digitally available in one place. This allows healthcare providers such as doctors, specialists and hospital staff to access your health information online anywhere at any time when they need to, for example in an accident or emergency. If you have a Medicare of DVA card you will now have a My Health Record unless you decide to opt out. To opt out you can call the help line on 1800 723 471 or via their website www.myhealthrecord.gov.au. Please let you Doctor know if you would like a shared health summary uploaded to your My Health Record.

Yes. All doctors have shared access to your medical history.

There is a fee that may be charged for missed appointments. We send SMS reminders to all our patients.

If an interpreter or any other services are required for your appointment please let reception staff know when you make the appointment.

Botanical Gardens Health takes your privacy seriously. Your medical and personal information is strictly confidential and we take great care to maintain its privacy. The confidentiality of your medical information is regulated by the Health Records Act 2001 (Vic) and the Privacy Act 1998. Please speak to our reception staff if you would like a copy of our privacy policy.

When a code red (catastrophic) fire day is declared by the CFA Botanical Gardens Health will see emergencies only.

Please speak to our reception staff if you need to update your contact details. It is important we have your correct address and contact numbers if we ever need to contact you.